Transforming the Workplace

Description

Year

2021

Timeline

20 Weeks

Skillset

User Research
Workshop Design
Organizational Strategy
Space Planning

Role

Strategist

Background

This Middle Eastern investment bank wanted a workplace strategy that would enable them to transition from a siloed and hierarchical organization to one that would be more collaborative, flexible, entrepreneurial, and equitable.

We created a series of recommendations that spanned company processes, culture, technology, and real estate which are currently being piloted across its EMEA offices.

What I did

I led the exploratory research phase which included conducting interviews, workshops, and surveys with 1,500+ employees. This included synthesizing 50,000+ data points to create strategic recommendations and a pilot roadmap with measurable outcomes.

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Discovery Research

Understanding the problem space

After 2 weeks of workshops, interviews, and surveys, I synthesized the results to create an understanding of the existing employee experience. This included a custom dashboard that enabled the client to visualize employee productivity and satisfaction spatially.

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Strategy Handoff

presenting findings

Using the research findings, we identified opportunities to improve the current employee experience and attract new talent, summarizing these into strategic pillars.

Given the widespread impact of our work, stakeholder communication had to be carefully managed. For every checkpoint, I made 3 versions of our deliverables targeted at employees, the steering committee, and executive directors.